Last updated: October 3rd, 2025
Waterworks Irrigation (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (https://www.waterworksirrigation.ca), complete a quote form, or otherwise interact with us.
1. Information We Collect
When you use our website or request a service, we may collect the following information:
Quote Form Information: Name, email, phone number, address, how you heard about us, and any additional details you choose to provide.
Customer Records: Service addresses, billing addresses, and project details, which are stored in our company systems for scheduling, billing, and maintaining service history.
Device Information: Browser type, IP address, time zone, and how you interact with our website (via cookies, log files, Google Analytics, and Facebook Pixel).
Service & Billing Information: Customer details stored securely in systems such as QuickBooks, FieldCentral, and internal company records.
2. How We Use Your Information
We use your personal information to:
Provide quotes, schedule services, and complete projects.
Communicate with you about your requests and services.
Manage billing and payments through QuickBooks.
Improve our website, marketing, and customer experience.
Detect and prevent fraud or misuse.
We may also use cookies and analytics tools to measure advertising performance and serve relevant ads.
3. Sharing of Information
We do not sell or rent personal information. We may share information with:
Service providers (e.g., QuickBooks, FieldCentral, Google Analytics, Facebook Ads) strictly for business operations.
Legal authorities if required to comply with laws, regulations, or lawful requests.
4. Cookies & Tracking
Our website uses cookies, pixels, and similar technologies to understand visitor behavior and improve services. By using our website, you consent to the use of cookies. You can manage or disable cookies in your browser settings.
5. Your Rights
As a Canadian resident under PIPEDA, and in line with international standards (GDPR/CCPA), you have the right to:
Request access to the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your information, subject to legal and business requirements.
Opt out of marketing communications at any time.
To exercise these rights, please contact us (see “Contact Us” below).
6. Data Retention
We retain customer information for as long as necessary to provide services, comply with legal obligations, and maintain accurate business records. You may request deletion at any time.
7. Data Security
We take reasonable steps to protect your personal information, including:
Secure storage in QuickBooks, FieldCentral, and internal company systems.
Limited employee access to customer records.
Password-protected accounts and secure email systems.
While we take these precautions, no system is completely secure, and we cannot guarantee absolute protection of information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised “last updated” date.
9. Contact Us
If you have any questions, requests, or complaints about our privacy practices, you can contact us at:
Waterworks Irrigation
Email: info@waterworksirrigation.ca
Mailing Address: 293 Portsmouth Dr, Victoria, BC V9C 1S1